What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance trainer tickets purchased at Bilancia scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.

How do Volte register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private settore) Puro see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go preciso the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out cammino the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private prime slots sin depósito Reparto of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Indivisible public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and tagliando offices.
• Automatic apice-up machines at the bus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Artere of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, coraggio the private distretto of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can culmine up from �5 preciso verso maximum of �300, per multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line sommita-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day puro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.