What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance trainer tickets purchased at Misurazione buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private area) Puro see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go puro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your primaplay aplicación password will be anche-mailed onesto you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out modo the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Volte culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and scontrino offices.
• Automatic culmine-up machines at the pullman stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, inizio the private reparto of the website, providing you are a registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 esatto a maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line vertice-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an straordinario day puro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.