What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance coach tickets purchased at Pesatura buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private area) Preciso see account movements, apice up cards and obtain receipts for non- online casinoly bonus transferable cards you must register as a user of the system. Onesto do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be e-mailed onesto you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and ticket offices.
• Automatic vertice-up machines at the bus stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic sommita-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, coraggio the private settore of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can sommita up from �5 preciso per maximum of �300, sopra multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line top-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day to become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.