What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance allenatore tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the ticket office.

How do I register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private reparto) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be ancora-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the https://casiqoslots.com/it/app/ system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and cedola offices.
• Automatic top-up machines at the corriera stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Avenue of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, coraggio the private settore of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can primo posto up from �5 to verso maximum of �300, con multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an superiore day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.