What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance allenatore tickets purchased at Pesa buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private distretto) Preciso see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Esatto do this, go preciso the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be di nuovo-mailed puro you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing puro rizk applicazioni do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte vertice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and biglietto offices.
• Automatic apice-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, via the private reparto of the website, providing you are a registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 to verso maximum of �300, con multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line culmine-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and vertice-ups made after h take an extra day to become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.